Privacy Policy for Piper's Hollow
Last Updated: October 5, 2025
This Privacy Policy describes how Piper's Hollow("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pipershollow.com (the "Site"). By using any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We collect information in a few different ways to provide and improve our services.
a) Information You Provide Directly to Us: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Contact Information: Your name, email address, and phone number.
- Shipping Information: Your shipping address.
- Billing Information: Your billing address.
- Order Information: Details about the products you purchase.
b) Information We Collect Automatically: When you visit the Site, we automatically collect certain information about your device, including:
- Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Usage Data: Information about how you browse the Site, including the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as "Device Information." We collect Device Information using technologies like "cookies," "log files," and "web beacons."
2. The Role of BigCartel
Our store is hosted on BigCartel, LLC. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through BigCartel’s data storage, databases, and the general BigCartel application. They store your data on a secure server behind a firewall. When you provide us with personal information to complete a transaction, place an order, or arrange for a delivery, that information is processed by BigCartel on our behalf.
For more insight, you may also want to read BigCartel’s Terms of Service (https://www.bigcartel.com/legal/terms-of-service) and Privacy Policy (https://www.bigcartel.com/legal/privacy).
3. How We Use Your Personal Information
We use the information we collect for various purposes:
- To Fulfill Your Orders: To process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
- To Communicate With You: To respond to your inquiries, provide customer support, and send you updates about your order.
- To Improve Our Site: To use analytics to understand how our customers browse and interact with the Site, and to assess the success of our marketing campaigns.
- For Security and Fraud Prevention: To screen our orders for potential risk or fraud.
- For Marketing (with your consent): If you opt-in to our mailing list, we may use your email address to send you information about our new products, promotions, and other updates. You can unsubscribe at any time by clicking the "unsubscribe" link in the footer of our emails.
4. Sharing Your Personal Information
We do not sell your personal information. We share your information with trusted third-party service providers only as necessary to provide our services to you.
- BigCartel: As our e-commerce platform, BigCartel has access to your data to provide its services to us.
- Payment Processors: To process your payments, your data is shared with payment gateways such as Stripe and/or PayPal. We do not store your full credit card information on our servers. This data is encrypted and handled securely by our payment processors. Please review their respective privacy policies for more details.
- Shipping Carriers: We share your name and shipping address with shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Cookies
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.
Our Site, powered by BigCartel, uses cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this policy, unless and until you ask us to delete this information. This is also necessary to comply with our legal obligations (for example, for tax and accounting purposes).
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the information below.
8. Security
To protect your personal information, we and our platform provider, BigCartel, take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
9. Children's Privacy
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
10. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us at:
Piper's Hollow Email: [email protected]